Owning a business means hearing the same story on repeat.
“Why’d you leave your last job?”
“It wasn’t a good fit.” “The environment was toxic.” “Management wasn’t great.”
Funny how everyone worked in a nightmare… yet somehow those businesses are still open.
Meanwhile, I look around at my own place and watch my dad, my sister, and myself doing jobs that, anywhere else would be the employee’s responsibility. Cleaning. Stocking. Fixing. Resetting. Closing gaps. Picking up slack.
Not here though. Here, we just do it all.
Why? Because we bought into that dangerous little saying: “If you want it done right, do it yourself.”
We didn’t start this way. We trained. And trained again. We wrote memos. We made checklists.
We re-trained, re-explained, re-reminded. And what do we get?
A few people standing around chatting.
Scrolling phones.
Waiting to be told.
Waiting for someone else to care.
I suppose if we actually held people accountable, if we made everyone do their job, our place wouldn’t be “a good fit” either. Maybe it would suddenly become “toxic” too.
And here’s the uncomfortable truth:
This problem exists because we allow it. Not because we’re bad people. Not because we don’t care. But because somewhere along the way, we confused being understanding with being responsible for everything.
So now the real question isn’t about them. It’s this: How long can we sustain the long hours, the constant coverage, doing other people’s jobs and trying to run the business?
How long before burnout becomes the business model?
Only time will tell.
And right now… I’m not convinced it has good news.




